Terms of Service

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Mail Vidi Vici is a B2B business contact discovery, inference, verification, and lookup automation service operated by Mantle Works LLC, a Delaware limited liability company ("MVV"). These Terms apply to the Mail Vidi Vici website, accounts, subscriptions, released browser extension, and other interfaces MVV expressly makes available for the service (together, the "Services"). Business contact information and associated verification information returned through the Services are "Results".

PLEASE READ SECTION 15. IT REQUIRES BINDING INDIVIDUAL ARBITRATION OF COVERED DISPUTES AND INCLUDES A CLASS-ACTION WAIVER. FOR DISPUTES SUBJECT TO ARBITRATION, YOU AND MVV GIVE UP THE RIGHT TO A TRIAL BEFORE A JUDGE OR JURY, SUBJECT TO THE EXCEPTIONS IN THAT SECTION.

1. Agreement, eligibility, and acceptance

These Terms and the subscription or order details expressly accepted by you form the "Agreement". The customer data-use obligations in these Terms apply to information you submit, Results you receive, and copies you export or place with your service providers. The Privacy Policy explains MVV's processing of personal information. Acknowledging that notice is not blanket consent to processing, marketing, or optional tracking.

You accept the Agreement by affirmatively agreeing through the account or checkout acceptance control, or by another express acceptance method agreed with MVV. You must be at least 18 and use the Services exclusively for lawful B2B purposes. Personal, household, and consumer marketing uses are prohibited.

If you accept on behalf of an organization, you represent that you have authority to bind it, and "you" means that organization. Otherwise, you accept personally for your own business activities. A person whose information appears in Results does not become a party merely because that information is processed. Exercising privacy rights does not require acceptance of these Terms.

2. Accounts and access rights

Subject to the Agreement and payment of applicable fees, MVV grants you a limited, nonexclusive, nontransferable, nonsublicensable right to access the Services and use the released extension for your internal B2B purposes, within your plan and documented interfaces. Access may be suspended or terminated as provided in section 10. No right is granted to operate a competing contact directory or data product.

Keep account and billing information accurate, protect credentials, and promptly report suspected unauthorized access to support@mailvidivici.com. Do not share a personal login or allow access beyond your plan's authorization. You are responsible for your authorized users' conduct and for misuse attributable to your failure to take reasonable account-security measures. This does not excuse MVV from its own security obligations.

3. Submitted information and processing responsibilities

You retain your rights in information you submit. Submit only information necessary for a permitted B2B lookup, from sources you are entitled to use. You authorize MVV to process that information to perform requested lookups, deliver and secure the Services, provide support, maintain necessary records, and meet legal obligations, as described in the Privacy Policy. This authorization does not grant unrelated advertising, general-purpose model-training, or resale rights over your submitted information.

MVV is responsible for processing for which it determines the purposes and means, including its account, billing, security, suppression, and contact-discovery operations. You independently determine the purposes and means of your outreach and other downstream use. Each party remains responsible for its own legal obligations; a contractual label does not change the role established by the actual processing.

If a separately agreed activity requires MVV to process personal information solely on your documented instructions, the necessary processing agreement and applicable transfer arrangements must be in place before that activity begins. These Terms do not represent that an unexecuted processing agreement or international transfer mechanism already exists.

4. Your lawful-use obligations

You determine your business purpose, intended recipients, message content, sending methods, and use of Results. Before submitting information or using Results, establish the required lawful basis, permissions, notices, and consents. Comply with applicable privacy, electronic-communications, anti-spam, direct-marketing, and platform rules, including GDPR, UK GDPR, KVKK, CCPA/CPRA, CAN-SPAM, and ePrivacy/PECR where applicable.

A business email address, public professional profile, or successful technical validation does not establish consent or permission to contact a person. MVV does not provide legal advice, approve your campaigns, or certify your downstream compliance. Any review or enforcement by MVV does not relieve you of your obligations or create a promise to detect every misuse.

Protect Results and exports, limit access to authorized personnel and service providers, maintain appropriate retention and accuracy controls, and provide effective objection and unsubscribe handling. You are responsible for the actions of your team and providers acting on your behalf.

5. Prohibited conduct

You must not use the Services or Results to:

  • Send spam or unlawful communications, impersonate others, deceive, harass, stalk, discriminate unlawfully, or infringe another person's rights.
  • Resell, sublicense, trade, publicly distribute, mirror, or pool Results or extracted profile information into another directory, enrichment service, or contact-data product.
  • Make credit, lending, insurance, housing, employment eligibility, or other regulated eligibility decisions. The Services are not offered as a consumer reporting service.
  • Collect or submit sensitive personal information, passwords, payment-card details, private messages, private correspondence, or unrelated browsing information.
  • Bypass suppression, deletion instructions, authentication, login walls, paywalls, access restrictions, rate limits, quotas, or other safeguards, including through account rotation, proxies, scripts, or identifier changes.
  • Scrape, crawl, harvest, or extract data in bulk through unauthorized automation; interfere with the Services; introduce malicious code; or access accounts or systems without authorization.
  • Reverse engineer, decompile, or attempt to obtain source code or nonpublic components, except to the extent expressly permitted by mandatory law.

You may place Results in your CRM or another service provider's system solely to support your own permitted B2B use, with necessary access, appropriate safeguards, and binding use and removal restrictions. This permission does not authorize independent reuse or resale by that provider.

6. Browser extension and third-party platforms

The released browser extension may assist user-requested B2B lookups by parsing visible professional information from supported pages, including LinkedIn profile pages, and sending permitted lookup inputs to MVV. Its availability does not grant permission to collect information from a third-party site or override that site's terms or access controls. Use only released functionality, authorized sources, and methods permitted by the applicable platform.

You must not use the extension to collect private or restricted content, automate conduct prohibited by a platform, or circumvent its technical restrictions. You are responsible for your use of the extension and compliance with obligations applicable to you. MVV remains responsible for its own conduct and legal obligations.

MVV is not affiliated with, sponsored by, or endorsed by LinkedIn or another platform merely because the Services support its pages. Third-party sites, page structures, verification services, and integrations may change or become unavailable. MVV does not guarantee continued compatibility or uninterrupted access to third-party functionality. Material loss of paid functionality is addressed in section 10.

Extension data handling and any optional diagnostic reports are described in the Privacy Policy and applicable extension disclosures. A request for technical support does not authorize unrelated collection or use of private content.

7. Results, accuracy, and exports

Results may be inferred, generated, predicted, or derived from supplied professional information, name and domain patterns, and email-verification checks. They may be incomplete, inaccurate, outdated, probabilistic, or inconclusive. Inferred contact information need not have been published by the individual.

Verification is a technical indication at the time of checking. It does not guarantee a person's identity, current employment, ownership of an address, deliverability, inbox placement, response, or lawful use for a particular campaign. Assess Results before using them. MVV does not promise a result for every query or a particular sales outcome.

You may export Results through the provided features for your permitted internal B2B use. Ending a subscription terminates paid access at the applicable time but does not, by itself, prohibit lawful use of Results previously obtained. All applicable security, retention, no-resale, correction, objection, and removal duties continue while you retain Results. Data that must be removed or restricted because of law, an individual's rights, or a valid removal notice cannot continue to be used merely because it was previously exported.

8. Privacy requests and downstream removal

Respect individual objections, unsubscribe requests, and applicable removal, correction, or restriction notices from MVV. Monitor notices sent to your account contact and any available account notice area. Stop prohibited use promptly and complete required action by the deadline in the notice or any shorter applicable legal deadline. Apply the action to your exports, CRM, campaigns, and providers under your control. Ending your subscription or closing your account does not cancel an outstanding removal request or these obligations for Results you retain.

Confirm completion when reasonably requested, through an available account function or by email. If a specific legal exception permits restricted retention, promptly identify and document its basis, scope, and duration. Such retention does not permit direct marketing after an applicable objection. Suppression alone is not deletion when deletion is required. Never reintroduce removed data through another lookup, an older export, or another account.

Promptly tell MVV if you cannot comply or become aware of unauthorized access to or disclosure of Results. Cooperate reasonably on privacy requests, security incidents, and investigations of misuse. MVV may restrict access while investigating credible misuse or unresolved removal obligations.

Individuals may contact privacy@mailvidivici.com without opening an account. Suppression from Results, deletion, and unsubscribing from MVV marketing are different requests. These Terms do not limit applicable privacy rights or a person's ability to complain to a regulator.

9. Prices, subscriptions, and cancellation

Charges. The checkout or accepted order identifies the plan, currency, full amount charged, billing interval, taxes, and applicable promotion. Annual plans are charged annually in advance; a displayed monthly equivalent is not a monthly payment schedule. Monthly and annual plans allocate lookup credits monthly. Allocation follows the subscription's monthly anniversary, using the last available day where needed, unless the accepted plan specifies another schedule. Unused credits do not roll over unless expressly stated.

Renewal. Subscriptions automatically renew for the same billing interval until cancelled. By purchasing, you authorize the recurring charges disclosed at checkout. MVV will give advance notice of material renewal-price changes and an opportunity to cancel before the new price applies, including any notice period required by law. A price increase will not change a prepaid period already purchased.

Promotions. Eligibility, duration, discount, and any post-promotion renewal price are governed by the offer and checkout disclosures. A launch price or voucher is not a lifetime price commitment unless expressly stated. Promotions cannot be combined unless the offer permits it. MVV may reject fraudulent or ineligible use but will not retroactively remove a valid discount already accepted for a paid period.

Payment. Payments are processed by a payment-service provider; MVV does not store full payment-card numbers. Keep your payment method current. Failed payments may be retried through the payment provider and may lead to suspension or termination. You remain responsible for properly incurred fees and applicable taxes other than taxes on MVV's net income. Plan changes and any immediate charge or credit must be disclosed when you confirm the change.

Cancellation. Cancel through the subscription-management link in your account before renewal. If that function is unavailable, email support@mailvidivici.com from the account address with a clear cancellation request. A request received before renewal will be treated as timely even if MVV processes it later. Cancellation normally takes effect at the end of the paid period, with access continuing until then unless a separate suspension ground applies.

Account deletion. Account deletion and subscription cancellation are distinct processes. MVV will coordinate a verified deletion request for an account with an active subscription so that future renewals are stopped, and explain any resulting loss of access. Records required for billing, legal obligations, or claims may be retained as described in the Privacy Policy.

Refunds and billing concerns. Fees are nonrefundable for unused credits or partial periods except as required by law, expressly provided in this Agreement, or agreed in writing. Report billing errors promptly to support so they can be investigated. This does not require you to surrender lawful payment-dispute rights or shorten a statutory deadline. Nothing in this section excludes a mandatory refund or other remedy.

10. Service changes, suspension, and termination

You may stop using the Services and cancel your subscription at any time. MVV may limit, suspend, or terminate access for a material breach, nonpayment, unauthorized or excessive usage beyond your plan, credible security or abuse concerns, a legal requirement, or a reasonably identified risk arising from unlawful use or infringement of third-party rights or platform restrictions.

Where practicable and appropriate, MVV will give notice and a reasonable opportunity to resolve the issue. Urgent protective action may be immediate. MVV may request information reasonably necessary to investigate the issue and may restore access when it is resolved. Protective action does not block privacy-request channels or available cancellation methods.

MVV may maintain, update, replace, or discontinue features. If MVV permanently discontinues your paid Services, terminates them without your breach, or materially reduces their core paid functionality and cannot provide a reasonable substitute, you may end the affected subscription and receive a proportionate refund of prepaid fees for its unused portion. Temporary interruptions remain subject to the other provisions of the Agreement and applicable law.

On termination, stop accessing the Services and using account credentials. Accrued payment obligations remain due, subject to applicable refunds. Sections governing retained Results, removal, intellectual property, confidentiality, indemnity, liability, disputes, and provisions intended to survive continue as necessary to give them effect.

11. Intellectual property and confidential information

MVV and its licensors retain all rights in the Services, software, algorithms, branding, documentation, and any legally protected selection or arrangement of data. You receive only the access and use rights expressly granted. No ownership of personal facts is claimed, and third-party intellectual property and individuals' privacy rights remain unaffected.

Each party must protect the other party's nonpublic technical, security, commercial, and account information that is identified as confidential or reasonably understood to be confidential. Use it only to perform or exercise rights under the Agreement and disclose it only to persons who need it for that purpose and are bound by appropriate confidentiality duties. This does not restrict information lawfully public, independently developed, or lawfully received without restriction.

Required disclosures, obtaining legal advice, reporting unlawful conduct, cooperating with authorities, and exercising nonwaivable rights are permitted. Personal information remains subject to applicable data-protection obligations whether or not it qualifies as confidential information under this section.

12. Warranty disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS COMMITMENTS IN THE AGREEMENT, THE SERVICES AND RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". MVV DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

MVV does not guarantee uninterrupted or error-free operation, complete security, compatibility with every system, accurate or deliverable Results, or any commercial outcome. Information or support does not create an additional warranty unless expressly agreed in writing by an authorized MVV representative. These disclaimers do not excuse MVV from mandatory duties or negate express commitments in the Agreement.

13. Customer indemnity

To the extent permitted by law, you will defend and indemnify MVV and its members, managers, officers, and employees acting in connection with the Services against third-party claims, reasonable defense costs, and damages finally awarded or included in an approved settlement, to the extent caused by your unlawful inputs or outreach, prohibited downstream use, infringement of third-party rights through your conduct, or material breach of the Agreement, including by authorized users or providers acting on your behalf.

This obligation does not cover a claim to the extent caused by MVV's own breach, negligence, willful misconduct, or failure to comply with its independent legal obligations. It does not shift nontransferable regulatory responsibility or require payment of an amount that cannot lawfully be indemnified.

MVV will give reasonably prompt written notice, reasonable cooperation at your expense, and reasonable control of the defense using suitably qualified counsel. Delayed notice reduces your obligation only to the extent it prejudices the defense. MVV may participate with separate counsel at its own expense. You may not settle a claim by admitting fault on behalf of a protected party or imposing liability, payment, or another obligation on it without its written consent, which will not be unreasonably withheld.

14. Limits of liability

Subject to the exceptions below, and to the maximum extent permitted by law, MVV and its members, managers, officers, and employees will not be liable for indirect, consequential, special, incidental, exemplary, or punitive damages, or lost profits, revenue, business opportunities, goodwill, or anticipated savings, arising from or relating to the Agreement, the Services, or Results, even if advised of the possibility.

MVV's and those persons' combined aggregate liability to you arising from or relating to the Agreement, Services, or Results will not exceed the greater of (a) US$100 and (b) the fees paid or payable for the Services attributable to the three months immediately preceding the first event giving rise to liability. For this calculation, subscription fees are allocated to the service period they purchase, regardless of payment date. An annual fee is allocated in twelve equal monthly amounts; partial months are prorated. Taxes and separately collected third-party charges are excluded. Related acts, omissions, and claims are treated as a single event, and multiple claims or claimants acting for the same customer do not multiply this cap.

These limits apply regardless of the legal theory, including contract, tort, ordinary negligence, statute, or otherwise, but only where limitation is lawful. They reflect the allocation of risk and pricing under the Agreement.

The exclusions and cap do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or statutory remedy that cannot lawfully be excluded or limited. They do not restrict an individual's nonwaivable rights against a controller or processor, or reduce a refund expressly owed under section 9 or 10. MVV's cap does not limit your properly incurred payment obligations or your indemnity obligations under section 13.

15. Binding individual arbitration and class-action waiver

15.1 Scope and informal resolution

Except as provided below, you and MVV agree to resolve disputes arising from or relating to the Agreement, your account, subscription, use of the Services, or Results through final and binding individual arbitration. This is a mutual agreement and includes contractual, statutory, and tort claims that can lawfully be arbitrated.

Before filing, send a written explanation, the relevant account information, and the relief sought to legal@mailvidivici.com. MVV will send any corresponding notice to your account email. The parties will try in good faith to resolve the matter for 30 days after receipt. Either party may file sooner to preserve a legal deadline or seek permitted urgent relief. This process does not limit privacy requests, regulatory complaints, or access to small claims court, and is not a basis to forfeit a claim.

15.2 Administrator and rules

Arbitration will be administered by the American Arbitration Association (AAA). For a commercial dispute in which both parties have their principal place of business in the United States, the AAA Commercial Arbitration Rules apply. For other commercial disputes, AAA's International Centre for Dispute Resolution (ICDR) will administer the case under its International Arbitration Rules. The applicable rules in effect when the case is filed are incorporated, subject to this section and mandatory law.

If the administrator or a competent court determines that consumer rules or protections apply despite the intended B2B use, the AAA Consumer Arbitration Rules and required protections take precedence. Nothing here removes mandatory consumer rights merely by labeling a transaction B2B.

15.3 Arbitrator, seat, and procedure

There will be one neutral arbitrator selected under the applicable rules. The legal seat is Wilmington, Delaware, United States, unless mandatory law requires otherwise. The proceedings will be in English, subject to any language accommodation required by law. Either party may request remote participation or a decision on documents; the arbitrator will determine a fair and proportionate procedure under the rules, including any necessary hearing. The Delaware seat does not itself require travel there.

A competent court, rather than the arbitrator, will decide whether an arbitration agreement was formed and any challenge to the enforceability of the class-action waiver. Other questions within the arbitrator's authority will be decided under the applicable rules and mandatory law. The arbitrator must issue a reasoned written award and may grant remedies available for the individual claim, subject to enforceable contractual limits and nonwaivable statutory rights. The award may be enforced in any court with jurisdiction, subject to review permitted by applicable arbitration law.

15.4 Costs and access

Administrative fees and arbitrator compensation are governed by the applicable rules and mandatory law. Each party initially bears its own legal costs, subject to any allocation authorized by applicable law, the applicable arbitration rules, or the indemnity in section 13. MVV will pay fees allocated to it by those requirements and any additional arbitration fees necessary to prevent the agreement from being unenforceable because of prohibitive cost. This section does not waive a statutory right to recover legal costs or authorize fee shifting that mandatory law prohibits.

15.5 Individual proceedings and waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND MVV MAY BRING COVERED CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. NEITHER PARTY CONSENTS TO CLASS ARBITRATION. An arbitrator may not combine claims of different customers or conduct a class or representative arbitration without all affected parties' written agreement after the dispute arises, except where mandatory law requires otherwise.

This waiver does not prevent coordination of legal representation or lawful administrative case management that preserves separate individual adjudication. It does not waive public injunctive relief or another remedy that applicable law makes nonwaivable. If a court finds that a particular claim or remedy cannot lawfully be subject to this waiver or arbitration, that claim or remedy may proceed in court; any separable arbitrable claims remain subject to individual arbitration.

15.6 Exceptions and administrator unavailability

Either party may bring an individual claim in a small claims court with jurisdiction if it remains eligible and within that court's jurisdiction. Either party may seek temporary or provisional court relief to protect confidential information, intellectual property, personal information, or account security pending arbitration. This does not remove the underlying arbitrable dispute from arbitration. A claim that mandatory law excludes from arbitration may be brought in the appropriate forum.

This section does not bind a regulator, prevent a report to authorities, limit privacy rights, or bind a person who has not agreed to arbitration merely because that person's information appears in the Services.

If AAA or ICDR is unavailable to administer a dispute, the parties will attempt to agree on a substitute administrator. If they cannot agree within 30 days, either party may ask a competent court to appoint a substitute under the Federal Arbitration Act or other applicable arbitration law. Naming AAA or ICDR is not intended to defeat arbitration solely because that provider is unavailable. This fallback does not excuse MVV's failure to pay required fees, satisfy applicable administration requirements, or comply with an administrator's due-process requirements, and does not remove remedies for such a failure.

16. Governing law and courts

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement, together with applicable international arbitration conventions where relevant. Otherwise, Delaware law governs the Agreement, excluding conflict-of-laws rules, subject to mandatory protections that cannot be displaced by agreement.

For court proceedings permitted under section 15, you and MVV submit to the exclusive jurisdiction of the competent state or federal courts in Delaware, except for eligible small claims proceedings, proceedings to enforce an award, urgent provisional relief where necessary, or a mandatory right to another forum. Nothing in this Agreement restricts a regulator's jurisdiction.

17. Changes to the Agreement

MVV may update the Agreement prospectively by publishing a dated version. Material changes require advance notice and affirmative acceptance before they govern your continued use. Merely continuing to browse does not accept a material amendment. A change to arbitration will not apply to a dispute of which either party has already given written notice without a separate express agreement after that notice.

If you decline a material change, the previously accepted version continues to govern the existing paid period unless the parties agree otherwise or continued service is legally or technically impracticable. In the latter case, section 10 governs termination and applicable refunds. Privacy requests and subscription cancellation remain available. MVV may require acceptance of the revised Agreement for a new purchase or renewal, with advance notice.

18. General provisions

Entire agreement and priority. The Agreement replaces prior discussions concerning its subject matter. An individually signed agreement prevails over conflicting standard terms to the extent it expressly addresses the conflict. Accepted checkout or order details govern plan-specific commercial details. These Terms govern the general legal provisions, including customer data-use obligations. A privacy notice does not override contractual protections or statutory rights. Your purchase-order terms do not amend the Agreement unless expressly accepted in writing by MVV.

Assignment. You may not transfer the Agreement or account without MVV's prior written consent, not unreasonably withheld. MVV may assign the Agreement as part of a merger, reorganization, or transfer of the relevant business, provided the successor assumes its obligations and any personal-information transfer complies with applicable law.

Notices. MVV may send contractual notices to the email associated with your account or through an available account notice function. Keep those details current. Send legal notices to legal@mailvidivici.com. These methods do not replace formal service of proceedings or statutory notice requirements where a different method is required.

Events beyond reasonable control. Neither party is responsible for delay caused by events beyond its reasonable control despite reasonable precautions and mitigation. This does not excuse accrued payment obligations, mandatory privacy or security duties, or an express refund obligation under the Agreement.

Severability and waiver. If a provision is unenforceable, it will be limited or severed to the extent legally permitted, and the remainder will continue, subject to section 15. Failure to enforce a provision is not a waiver. The parties are independent contractors; no partnership, employment, agency, or joint venture is created. No third-party contractual rights are created except for the persons expressly protected by sections 13 and 14; statutory rights remain unaffected.

19. Contact

Mantle Works LLC
8 The Green, Ste A
Dover, DE 19901
United States